To our wonderful guests,
While we cannot guarantee that you are safe from this pandemic, the local community of Key West has been working diligently to make your trip a nice one! Please help to make the locals safe as they try to do the same for you!
We strongly recommend trip interruption/travel insurance for any weather-related travel issues or for situations in which an illness would not enable one to travel. Travel insurance does not cover cancellations due to the fear of illness or weather and would require documentation for any claims.
We appreciate your patience as we navigate through this unprecedented situation. Preferred Properties is a locally owned, family-managed business. We have been in business for over 27 years and we pride ourselves on approaching situations fairly and compassionately.
CANCELLATIONS THAT OCCUR CLOSE TO THE CHECK-IN DATE OFFER NO REFUNDS
Our rental agreement states that requests for cancellation must occur at least 60 days prior to your arrival(90 days for stays longer than 28 days).
It is within this window of time in that we begin to accrue expenses that are ultimately earmarked for your specific enjoyment. Our staff works diligently to make sure that each guest has a great stay, at the property and within Key West. Once inside 60 days, we feel confident that the services we deliver will result in a superior experience for our guests, and cancellations any closer to check-in may be challenging to rebook to another guest.
Thank you for your patience and understanding as we all work together to get through this trying time.
Best Regards,
Preferred Properties Team